Our Terms & Policy

Timber is a natural living organism and all of our timber has been aged, dried, stabilised and reinforced by us personally. However, given that the timber we use is 100% natural there is always a possibility that it will move, shrink or expand in a change of climate or temperature. This is just a simple fact of nature and can never be guaranteed 100% by anyone.

Each and every product used by APL Creations is 100% food grade safe and certified.

APL Creations does not accept any liability or claims made in relation to any products whatsoever.   No two products can ever be replicated and we will only warranty a claim based on a damaged product caused by mishandling during the course of delivery.

Coasters are a must-use on all timber and resin surfaces. APL Creations does not provide warranty for sweat marks, heat marks, and cup/mug marks from not using the correct protective products such as coasters and heat mats.

 

APL Creations has free creative rights on all custom made orders. 

  • Natural timber imperfections such as cracks and splits are utilised to create character and uniqueness in our designs. They certainly cannot and will not be eliminated.

If you are dissatisfied with the finished piece delivered because it doesn’t match your other furniture or you have changed your mind no refund will be issued.

  • All deposits are non-refundable.  

  • Once you have paid your deposit this is officially recognised as an acceptance of a contract and you have agreed to all of the above terms and conditions.

  • Final payment must be made prior to delivery.

  • ALL custom made pieces require a 50% deposit.

  • Refunds are not available for any purchase.

 

All of our custom made pieces require 6-8 week turnover.

AGREEMENT TO OUR TERMS.

When you purchase any products from APL Creations, you have read and understood the above terms and conditions of sale. Noting that, all of our timber pieces of furniture have been handmade and recreated from natural timber that is always susceptible to movement and that no two pieces can ever be duplicated.